GWS SPECIAL ORDER POLICY:

Due to recent issues with the return of Special Orders, GWS has initiated the following procedures for ordering non-inventory items:

  • When placing an order for non-stock merchandise, we will ask for the Special Order Acknowledgement Form to be completed and faxed or emailed to us. This is a chance for you, the customer, to review your order and ensure that it is the correct merchandise for the job.
  • The return of specially ordered merchandise is subject to manufacturer approval.
  • All special orders (non-inventory) are subject to a 25% re-stock fee if returned.
  • All special orders (non-inventory) are subject to a 25% re-stock fee if not picked up by customer or if delivery is not accepted within 30 days of notification.
  • Customer will pay any applicable freight charges to return merchandise to vendor.